Returns Policy


General Information

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Gift cards or any damaged components cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.

Custom Duties and Import VAT

When our products are shipped outside of the European Union, they may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.

You are responsible with ensuring to comply with laws and regulations of the country of destination. Craft Bicycle does not have any responsibility on these additional charges that may apply.

Certain countries may require certain documentation before the items are sent. If the necessary information is not provided, this may result in delays in the order.

Refunds


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@veltrabikes.com.

Sale items


Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges


We only replace items if they are defective or damaged. This applies only for the bamboo frame only. All other components should be handled through the specified manufacturer. If you need to exchange it for the same item, send us an email at hello@veltrabikes.com and send your item to: Din Jos 362, Banesti, PH, 107050, Romania.

Gifts


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping


To return your product, you should mail your product to: Din Jos 362, Banesti, PH, 107050, Romania.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.