FAQ


Why bamboo?

Bamboo is an amazing material. It has a strength greater than steel, it is beautiful, environment friendly and has great vibration absorption characteristics unlike any other material used today in the bicycle industry, making it great for building bicycles.

How long does it take to get one?

The time varies depending on many factors like: numbers of orders, stock, materials and availability of the components. If you are lucky we can ship your bike in a few days after your purchase, however if the materials or the components are not in stock, it may take up to 8 weeks to have it delivered.

Why pre-order?

Our bikes are produced in batches. In the beginning we will manufacture 30 complete bicycles that will come with a discount of 300 euros from the retail price.We will start production in November and expect to ship our first bikes in early next year.

Does Veltra bike have a weight limit?

Yes. Each frame was built to handle loads up to 100 kg.

 

 Is Veltra weatherproof ?

Sure, you don’t need to worry about wetting your bike when it starts to rain and you are caught unprepared. We use the best materials to protect your bike from rain and other adverse weather condition insuring a long lasting life. Please note that if you want it to continue to look its best, don’t leave it out year round and act responsibly in caring for your bike.

 

Does it require special maintenance?

Your bike does not require special maintenance. Any local bike shop will be able to service it. Also if you want to maintain the shine of the finish over time, we will be able to provide more information about special cleaning solution and brightening kits.

 

 What about the warranty?

Our bikes pass rigorous quality controls before  leaving our workshop, allowing us to offer a 3-year warranty for the bamboo frame and a 1-year warranty to other components.

Component parts are all warranted by their respective manufacturers. If you're having a problem with a particular manufacturer please contact us for assistance.

 

 My product is damaged. What should I do?

If you received a damaged product, please send photos of the damaged item and the shipping label to hello@veltrabikes.com. Please do not dispose of any damaged item.

 

 How hard is to assemble the bike?

Our bicycle is 90% assembled when it arrives, you only need to mount the handlebar, front wheel, and the pedals and you are ready to go. Don’t worry about it, we’ve got you covered. Even though this is an extremely easy process, instructions will be available.

 

 How much does the bike weigh?

Our bicycle is between 9.6 – 10.4 kg depending on the configuration and the frame size. Production models have the same weight +/- 5% and our standard bamboo bicycle frame weighs between 2.7kg – 3.2 kg.